Customer Care Representative
3.
2 Middle River, MD Middle River, MD Temporary Full-time Temporary Full-time From $16.
50 an hour From $16.
50 an hour 7 days ago 7 days ago 7 days ago Under the direction of the department Supervisor, the Customer Care Representative is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence.
This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures un EZPass Maryland.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Assists customers with the account opening process.
Receives incoming email requests regarding EZPass services.
Responds to escalated EZPass inquiries that require judgment in resolving issues or in making recommendations.
Accurately explains the terms/conditions and policies/procedures relating to the account.
Processes account payments.
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
Performs account maintenance, including account changes, adjustments, and statement requests.
Other duties as assigned.
Job Types:
Full-time, Temporary Pay:
From $16.
50 per hour Expected hours:
40 per week Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Customer service:
1 year (Required) Data Entry:
1 year (Preferred) Ability to Relocate:
Middle River, MD:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Middle River, MD Middle River, MD Temporary Full-time Temporary Full-time From $16.
50 an hour From $16.
50 an hour 7 days ago 7 days ago 7 days ago Under the direction of the department Supervisor, the Customer Care Representative is responsible for customer email inquiries, case management, court document review, processing customer disputes, and mail correspondence.
This responsibility includes ensuring service requirements are protected and accounted for in accordance with standard operation procedures un EZPass Maryland.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Assists customers with the account opening process.
Receives incoming email requests regarding EZPass services.
Responds to escalated EZPass inquiries that require judgment in resolving issues or in making recommendations.
Accurately explains the terms/conditions and policies/procedures relating to the account.
Processes account payments.
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
Performs account maintenance, including account changes, adjustments, and statement requests.
Other duties as assigned.
Job Types:
Full-time, Temporary Pay:
From $16.
50 per hour Expected hours:
40 per week Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Office Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Customer service:
1 year (Required) Data Entry:
1 year (Preferred) Ability to Relocate:
Middle River, MD:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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