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Customer Service Representative

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.


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Bi-Lingual candidates preferred



????????????? Handle all Company/customer contacts with diplomacy and tact


????????????? Resolve customer emergencies involving? gas and electric


????????????? Accurately diagnose and resolve basic customer inquiries/complaints


????????????? Perform in a customer service oriented business


????????????? Effectively react to operations involving various degrees of complexity


????????????? Achieve Section?s performance standards


????????????? Respond to the demands of emergency utility operations;


????????????? Produce legible, clear, concise, and grammatically correct sentences


????????????? Perform simple mathematical calculations


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Education/Experience:


????????? Minimum high school graduate or GED


????????? Minimum two years of work experience in customer service oriented functions or equivalent combination of formal education/training and experience.




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