Customer Service Representative

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.



Bi-Lingual candidates preferred

????????????? Handle all Company/customer contacts with diplomacy and tact

????????????? Resolve customer emergencies involving? gas and electric

????????????? Accurately diagnose and resolve basic customer inquiries/complaints

????????????? Perform in a customer service oriented business

????????????? Effectively react to operations involving various degrees of complexity

????????????? Achieve Section?s performance standards

????????????? Respond to the demands of emergency utility operations;

????????????? Produce legible, clear, concise, and grammatically correct sentences

????????????? Perform simple mathematical calculations



????????? Minimum high school graduate or GED

????????? Minimum two years of work experience in customer service oriented functions or equivalent combination of formal education/training and experience.

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