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Lead Service Technician

SUMMARY
The Lead Field Technician is responsible for performing engineering activities in the field under the supervision of the Regional Operations/Engineering Manager, Project Manager and/or General Manager. This includes technical and engineering support of field work as well as office generated reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide technical capabilities for testing relays, circuit breakers, transformers, motor control equipment, and related switchgear in the field, including synch check, point-to-point
Perform and lead a crew in the field for testing/maintenance/repair of breakers, transformers, switchgear, motor control and associated equipment
Ensures proper preparation and documentation for site projects
Helps evaluate department talent base, identify training needs and recommend effective action plans for meeting performance expectations
Identifies and secures equipment needs for shop/field
Review technicians SAF's and time reports and job folder documentation to ensure accuracy for jobs as assigned
Provides daily site summaries for site work in coordination with assigned project manager
Provides weekly production status reports to project management, operations managers and Service Assistant
Maintains an understanding of the technical side of company core business needs
Works with Service Assistant and Purchasing to identify appropriate suppliers and utilizes them for support
Receive tech reports and update to administration for follow up
Attend and contribute to project kickoff meetings
Support budget adherence on projects
Continuously instructs and trains others
Support the sales effort by assisting with labor estimates and job walks when necessary
Remain current on all safety and technical training
Perform updates to client electrical drawings including one l-ines, diagrams and schematics
Collect field data for our PES team to perform arc flash studies, coordination studies and short circuit analysis
Provide technical insight with regard to substation systems and electrical power systems
Adhere to all company, industry and client safety protocol and standards
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Adaptability: Shows resilience in the face of changing circumstances and shifting priorities; works well under stress and pressure and is not easily discouraged. A great amount of learning is on the job with experienced co-workers and managers, handling criticism is essential to employee growth.
Acumen: Work effectively with company and customer organizational structures and builds alliance with people at all organizational levels. Establishes and prioritizes goals and objectives on a project and personal level. Anticipates the reactions and positions of others accurately; involves the right people and resources at the right time.
Customer Satisfaction: Builds productive relationships with customers in order to build customer loyalty. Able to identify or anticipate customer needs. Keeps commitments to customers and regularly sets standards to exceed expectations. Encourages and uses customer feedback to improve services. Adheres to customer required policies and procedures.
Critical Thinking: Examines information, facts, and data, and draws logical conclusions from available information. Thinks under pressure and acts prudently concerning the safety of others.
Organizing and Planning: Effectively manages multiple priorities and properly identifies issues requiring immediate attention from those that are less urgent. Submits all required paperwork and time sheets to promote proper project control, customer deliverables, and proper billing.
Dedication: Sets high personal and professional standards; takes the initiative regarding job functions and responsibilities; able to stick to a task or pursue a goal over the long-term.
Communications: Communicates effectively one to one, and in small groups. Employee is able to articulate complex thoughts clearly, effectively and in a professional manner. Provide written reports for customer submittals, and project status for management. Effectively and consistently communicate all scheduling weekly and schedule changes immediately.
Collaboration: Works effectively with others in order to achieve meaningful results and maintains positive working relationships. Actively participates in solving problems, making decisions, completing tasks and accomplishing goals.
Mechanically Inclined: Hands-on and willingly gets "hands dirty" in substation and power plant/manufacturing environments. The ability and desire to understand how a particular unit goes together, how it works and how to troubleshoot. Ability to differentiate between color coded wiring.
PHYSICAL DEMANDS The position is considered to have light physical demands that require the incumbent to communicate orally, hear at a conversational level and perform job tasks requiring the use of a telephone, fax, and computer. While performing the duties of this job, the employee will be required to perform keying functions, grasp and pinch to write. The employee will frequently (34-66% of the workday) be required to sit, walk and stand. Occasionally (6-33% of the workday), the employee will be required to bend, twist/turn, reach out, lift/carry and push and pull. The employee infrequently (2-5% of the workday) will be required to squat/kneel and climb. The employee is required to infrequently (2-5% of the workday) lift and carry up to 21-50 pounds and will frequently (34-66% of the workday) be required to lift and carry 50 pounds up to 100 yards.
WORK ENVIRONMENT While performing the duties of this job, the employee is regularly subject to various job site environments. The flooring is mostly concrete, tile or wood. The temperatures at the customer locations can vary between 20-100 degrees. The use of safety equipment can include safety shoes and glasses, hard hat and other job specific personal protective equipment. The noise level of the work environment can vary from low to high (requiring hearing protection). Travel requirements will make it necessary to drive a car (day and/or night) and at times travel by air. This position can require up to 80% travel ? particularly where the element of the on-site training is involved.
MINIMUM QUALIFICATIONS
Experience: Minimum 5+ years related experience in substations
Reasoning Development: Ability to carry out instructions furnished in written or oral form; deal with problems involving several concrete variables.
Mathematical Development: Ability to add, subtract, and divide all units of measure.
Language Development: Ability to read company manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English.
Licensures and Certifications: Electrical technician, Electrical master, NETA or NICET certifications preferred.
Education: BSEE or 5-10 years of related experience
CE Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CE Power complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
CE Power expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CE Power employees to perform their job duties may result in discipline up to and including discharge.
CE Power participates in E-VERIFY, to verify the identity and employment eligibility of all persons hired to work in the United States.

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