Management Analyst

Smartronix, Inc., is an information technology and engineering solutions provider specializing in Cloud Computing, Cyber Security, Health IT, Network Operations, and Mission-Focused Engineering. Customer Relationship Management serves as the hub for sustainment of IT investments within the NAVAIR community. The product area applies knowledge of current IT/IM Department information technology, information methodologies and processes, and analytical methods and techniques to introduce technologies and methodologies/processes into the customer environment.

The candidate must be able to apply knowledge of management functions and processes plus analytical methods and techniques to gather, analyze, and evaluate information in support of organizational managers, program managers, project managers, and other customers. Reaches conclusions and develops solutions to problems relating to improvement of management effectiveness, organizational structure, work methods, procedures, resource requirements, and resource utilization, all in support of information technology/information management efforts. Evaluates existing IT/IM and related business environments and develops detailed practical alternative approaches. May be required to develop program or project milestones, perform progress monitoring, financial monitoring, product integrity support. Tasking may include performing work measurement studies, program or project efficiency reviews, cost studies, or workload change impact analysis.

The candidate will participate in facilitation and customer interface between the IT/IM Department and designated Competencies/PMA s, and must be in accordance with the current IT/IM Customer Relationship Management principles and techniques. The candidate shall serve as customer advocate and liaison between the IT/IM Department, competencies, and external customers by:

  • Serving as a conduit for information relative to Federal, DOD, DON, and NAVAIR laws, policies, and mandates.
  • Supporting the customer with IT related advice and assistance.
  • Ensuring that information and data calls are understood and acted upon in a timely manner.
  • Evaluating customer IT/IM and related business environment.
  • Consulting with various product teams within the IT/IM Department to collaborate, define, prepare, and deploy IT solutions that meet customer needs and are compliant with legal and regulatory requirements.
  • Support Process Improvement requirements related to the WAP and Front Office Management Support.

Management includes:

  • Receiving new Requirements.
  • Customer contact via phone and e-mail
  • Generating agenda s and attending weekly
  • Recording meeting minutes.
  • Supporting development and review of Customer agreements and associated cost documents
  • Posting daily/weekly updates to each on-going project

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